Description of the order process :
Your order needs one to two days to be prepared. This time of preparation includes the time of collecting your product from the inventory and its wrapping.
Your order will be shipped to you two days after reception of your order.
We also work on weekends.
Wrapping process :
For high-value items such as bags and shoes, we guarantee you all your ordered products will be carefully wrapped, in order to arrive in a good state.
About the orders :
We kindly remind you to complete the payment in the three days after passing your order. Otherwise your order will be automatically canceled by the payment system.
If you encounter some trouble with the payment system, do not hesitate to contact us, and our staff in charge of client service will be helping you.
Cancelation of the order :
If you wish to cancel your order, do not hesitate to contact us at : [email protected]
The Payment :
The means of payment we recommand to you are the following ones:
Credit card like MasterCard / Visa / CB for a payment without bank charges
The steps for a payment by credit card :
You only need to click on the button on the lower right corner: MasterCard / Visa / CB.
First Line : Credit card number
Second Line : Month / Year of Validity of the Credit Card.
Third Line : Security code (a combination of three numbers) at the back of your Credit Card
Then all that is left is to click to validate your order.
Other means of payment :
The payments done by wire transfers are without bank charges.
A few measures to take when you choose this mean of payment:
-Do not forget to fill the name and the number of the order in the column “comment” for the wire transfers.
-We will need one to two days to verify the operation has been done successfully before proceeding to the shipment of your order.
Payments with the PayPal service :
Notice : This service requires 2% of bank charges.
When you choose PayPal / debit card or a payment by credit card, please click on the button Confirmation for your order to be successfully accepted.
Then click on the button Pay Now to access to the payment by PayPal page.
For the payment by PayPal page, you can choose the English language.
If you have a PayPal account :
You can directly connect to your PayPal account to proceed to the payment. Then you can submit to the PayPal account of Mondo Moda at : [email protected]
If you do not have a PayPal account :
You can directly connect to PayPal to proceed to the payment.
After choosing your mean of payment, MasterCard / Visa, debit card or credit card, you can enter the number of your credit card.
About the weight of the merchandise :
Detail of the weight of the product : The weight of the item + the weight of the wrapping
For high-valued items such as leather bags, the weight of the merchandise will be slightly increased in order to take into account the weight of the wrapping.
In the same view, other items’ weight can be slightly increased in comparison to the reference weight due to the weight of the wrapping.
We thank you for your understanding concerning this point.
If you take notice of mistakes regarding the shipment, do not hesitate to contact our client service.
About the shipping costs
Logistics partner : DHL
DHL’s activity is present in 220 countries and regions in the world, making it easier to develop business in an efficient way on an international scale.
A) Freight
As we are using a high-quality freight service, we can ship any merchandise throughout the whole world by flight path, shipping lane, road and railway. Customers will be of course informed about the freight by our recommendations.
B) Customs, Security and Insurance
DHL has a better understanding of the difficulties for the cross-border trade than any other company. More than any other company, DHL will be able to offer an efficient customs clearance of the merchandise as well as a service in compliance with the difficult rules of the freight.
Ensuring that the merchandise will be delivered to a customer from one country to another as well as ensuring it against unpredictable events are the tasks for which DHL commits itself with, in order to offer a quality service.
C) Logistics Service
The services provided by DHL are the following ones:
a) Delivering the packaged product to the customer
b) Management of the returned items : receiving, classifying, recognizing and managing the returned products
c) The Express Shipping Service: Swapping the damaged items
d) Logistics costs
By going into partnership with DHL, Mondo Moda commits to offer you a quality service for logistics in a few amount of time. You will be able to enjoy 100% Italian brands at home.